Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Delivery Time

Standard shipping takes 5–12 business days to arrive after processing. Most orders arrive within this window, though delays may occasionally occur due to high demand or carrier delays.

Free Shipping

We offer free shipping on all orders — no minimum required.

Shipping Area

We currently ship to the United States only.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can track your order at Track My Order.

Lost or Delayed Orders

If your order hasn’t arrived within 15 business days, please contact us at support@toneva.co and we’ll make it right.